Service Commitment
Our company always puts the customer first, strives to improve product quality and service levels, aims for zero defects and zero customer complaints, and solemnly promises:
Customer Service
After-sales service
(1) Our company implements a 24-hour service system. That is, when we receive a notification of a user's service request, our marketing service personnel will respond within 24 hours to solve the customer's worries.
(2) We will be responsible for any damage, shortage, or other quality problems before inspection.
(3) Within the quality assurance period or if a quality problem occurs, after confirmation by both parties, if it is our responsibility, we will be responsible for free defect processing or replacement/return, and promise to arrive within 7 days under normal circumstances. In case of emergency, service will be provided within 3 days, and reasonable expenses will be borne by us.
(4) If both parties confirm that the quality problem is caused by the user's responsibility, we will actively assist in solving the problem and meet the user's requirements.
(5) During installation and use, if the user requires technical guidance, we will promptly dispatch professional technical personnel to provide free services to meet user requirements.
(6) Our company establishes user archives, regularly contacts users by written and telephone, solicits user opinions and suggestions, statistically analyzes user suggestions and quality problems, continuously improves company management, further enhances product quality and service quality, pursues perfection, and meets user needs.
Contact Information
Company Address
Hexian Village, Xingbieying, Hejian City, Cangzhou City, Hebei Province